Client Experience Manager

Client Experience Manager

About the Role

Intertidal LA is seeking an enthusiastic, well-rounded Client Experience Manager to join our team. As a Client Experience Manager, you will work hands-on with our clients to conceive marketing stratgies and serve as their primary point of contact with Intertidal LA, ensuring a seamless client/agency experience. You will distill and delegate tasks to our copywriter and designer, as well as communicate key information to our Director of Operations and Managing Director. The Client Experience Manager role is an exciting opportunity to join a tight-knit creative team and make an impact on the diverse group of brands we work with.

Responsibilities:

• Maintain communication between client and Intertidal LA

• Create an enjoyable client/agency experience

• Conceive client marketing strategies and calendars across email, social, paid media, and content creation

• Distill and delegate client requests into tasks for copywriting and designer

Qualifications:

• 1-2 years experience with client communication in agency setting

• Ability to manage multiple projects at once

• Strong business, marketing, and leadership acumen

• Effective time management and communication skills

• Acute attention to detail and sense of design

• Maintain high standards in process and company-wide structures

Compensation + Term

• Full-time role (option for hybrid in LA or fully remote)

• To begin March 1, 2023

• Base salary DOE

• Semi-annual bonus

• 6 company-sponsored creative recess days per year

How to Apply

• Please email madison@intertidalla.com and dilan@intertidalla.com with the following:

• Subject line: Client Experience Manager - <<your first and last name>>

• One paragraph on why you would fit Intertidal LA well (must be under 5 sentences)

• Attach your resume

• Provide links to relevant work