H2O Hermosa
H2O Hermosa is a boutique hotel located steps from the sand in the heart of Los Angeles’ South Bay. Following years of construction, then opening amidst the pandemic, H2O Hermosa sought an agile marketing partner who could provide 360 brand and email marketing support, and most importantly: a fresh perspective on hospitality. Since its opening, Intertidal has led H2O Hermosa’s go-to-market launch and growth strategy– leveraging frequent, quality email campaigns to increase guest retention and encourage longer stays.
+96%
4+ Star Reviews
+31%
Revenue Attributed to Email
Thanks to our end-to-end email marketing capabilities, including monthly campaigns and lifecycle automations, Intertidal has made waves for H2O Hermosa.
Invoking a blend of seasonally charming campaigns and evergreen appeals for a getaway in the heart of South Bay, our weekly email campaigns converted the curious into first-time guests, while enticing previous guests to come back for more. As we fostered customer loyalty and encouraged repeat bookings, Intertidal has generated 31% of attributed monthly revenue.
Our behavior-based lifecycle automation has contributed to H2O Hermosa’s splashing success, too. With automations like abandoned cart and OTA winbacks, we have increased booking rates to directly capture revenue that would have otherwise been lost or slashed. And by keeping H2O’s experience top-of-mind with personalized behavior-trigger emails, we have seen higher guest retention.
Over time, H2O Hermosa earned 4 stars and above on 96% of its Expedia reviews and TripAdvisor's prestigious "Traveler's Choice" award, reserved for only the top 10% of properties.
